Data Protection

Jilived Privacy Policy — Your information is completely safe with us

Your personal information is more valuable to us than anything else. On this page, we clearly explain — what data is collected, how it is used, and what your rights are.

Last Updated: January 2026
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Encrypted storage

All your data is protected with 256-bit SSL encryption

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Never sold

Your data is never sold to third parties

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Your Control

Request deletion of your data at any time

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Transparent Policy

No hidden clauses — complete transparency

📄1. Introduction

jilived jilived (jilived.net) is a trusted online gaming platform in Bangladesh. We deeply respect the privacy of every member. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

jilivedBy using the website or app, you agree to this Privacy Policy. We want you to use our platform with complete peace of mind, knowing your information is fully secure.

This policy has been developed in accordance with applicable data protection laws in Bangladesh and international best practices. We will notify you in advance of any changes.

This policy applies to: Applies to the jilived.net website, mobile app, and all our digital services. This policy does not apply to third-party websites.


📊2. What Information We Collect

We only collect information that is strictly necessary. We have no interest in gathering data we don't need. The details are outlined in the table below:

Data type Example Reason for Collection
Identity Information Full name, date of birth, national ID number Account verification and KYC
Contact Information Mobile number, email address Account management & notifications
Financial information Mobile banking number, transaction history Payment Processing
Device information IP address, browser information, device model Security & fraud prevention
Usage data Gaming history, login times, favourite games Service improvement
Cookie data Session cookies, preference cookies Improving User Experience

We never store your full card number or bank account details. Payment information is used only at the moment of the transaction.


🔍3. How Information Is Collected

We collect information in various ways, but always transparently. You will always know when and why your data is being collected:

  • Directly from you: You provide information directly when registering, updating your profile, or contacting support.
  • Automatically: When you use our website or app, certain technical information (such as your IP address) is recorded automatically.
  • Via cookies: Cookies are set in your browser to make your experience smoother the next time you visit.
  • From payment processors: Necessary information is shared when processing transactions via bKash, Nagad, or Rocket.
  • From verification services: A third-party identity verification service may be used for KYC verification.

⚙ïļ4. How your information is used

jilived Your information is used only for the purposes listed below. It will not be used for anything else without your consent:

  • Creating and managing your account
  • Processing payments and withdrawals
  • Verifying your identity and keeping the platform secure
  • Preventing fraud and account misuse
  • Providing customer support services
  • Informing you about promotional offers and bonuses (only if you have opted in)
  • Improving platform functionality and user experience
  • Meeting legal obligations

Marketing communications: We only send promotional messages when you have given explicit consent. You can unsubscribe at any time.


ðŸĪ5. Data Sharing Policy

We do not sell, rent, or transfer your personal information to any marketing company. However, data may be shared in the following limited circumstances:

  • Payment processors: bKash, Nagad, Rocket — only the information necessary to complete transactions
  • Identity verification services: Registered verification partners for the KYC process
  • Game providers: Limited data necessary for game operation
  • Law enforcement agencies: Only when required by a court order or legal obligation
  • Business changes: You will be notified in advance in the event of a company merger or acquisition

All of our third-party partners are held to the same privacy standards. We have formal agreements in place with each of them.


🗄ïļ6. Data Retention & Security

jilived Your data is protected to the highest industry standards. Our security measures include:

  • 256-bit AES encryption — the same technology used by banks
  • SSL/TLS secured connections across all communications
  • Firewall and Intrusion Detection System
  • Regular security audits and penetration testing
  • Limited access — only authorized staff can view your information
  • Mandatory privacy training for all staff

Retention period: Your data is retained for as long as your account remains active. After account closure, it may be kept for up to 5 years as required by law, after which it is permanently deleted.

In the event of a data breach: In the event of a data security incident, we will notify all affected members within 72 hours.


🍊7. Cookie Policy

Cookies are small data files stored in your browser. jilived The following types of cookies are used:

  • Essential cookies: Required to maintain login sessions and ensure platform security. The platform will not function without these.
  • Preference cookies: To remember your language, theme, and other preferences.
  • Analytics cookies: To understand which pages are visited most — no personally identifiable data is collected.
  • Security cookies: To detect fraud and multiple accounts.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not work properly.


✅8. Your Rights

You have full rights over your own personal data. jilivedAs a member, you have the right to:

  • Right to access: You can request to know what information we hold about you
  • Right to rectification: You can request corrections to any inaccurate or outdated information
  • Right to erasure: You may request deletion of your data after closing your account
  • Right to restrict processing: Restrict how your information is used for specific purposes
  • Right to opt out of marketing: You can opt out of promotional messages at any time
  • Right to data portability: You may request your data in a machine-readable format

To exercise any of these rights support@jilived.netEmail us and we will respond within 30 days.

Please note: Certain data may be required to be retained by law (such as transaction records), in which case full deletion may not be possible.


ðŸ›Ąïļ9. Protection of Minors

jilived Not for users under 18. We do not knowingly collect personal data from minors.

  • Age verification is mandatory at registration
  • Any account found to belong to a minor will be closed immediately
  • Any collected data will be deleted immediately
  • If parents have any concerns, they are welcome to contact us

If you believe a minor is using your account, please notify us immediately.


🔄10. Policy Changes

We may update this privacy policy from time to time to keep pace with changes in technology and applicable law. For any significant updates:

  • You will be notified at least 15 days before any changes take effect
  • A message will be sent to your registered mobile number or email
  • A notification banner will be displayed on the website
  • The "Last Updated" date on this page will reflect any changes

Continuing to use the platform after any changes have been made will be taken as your acceptance of the updated policy.


📎11. Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • Email: support@jilived.net
  • Subject: Write "Privacy Request" in the subject line
  • Response Time: Within 30 days

We take every request seriously. Protecting your privacy is our responsibility, and we treat it that way.

For more information: Our Terms & Conditions and Responsible Gaming Also see this page.

Why your data is safe with jilived

We prove it through action, not words

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Bank-Grade Encryption

All your data is protected with 256-bit AES encryption — the same standard used by Bangladesh's leading banks. It is virtually impossible for hackers to break.

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Your data is never sold

We never sell your information to advertisers or third parties. Your number will never reach a spammer.

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Limited Access Policy

Your data is accessible only to authorised personnel. Every access is logged and reviewed regularly.

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Regular security audits

Independent security experts regularly audit our systems. Any vulnerabilities found are patched immediately.

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Your Data, Your Control

You can request to view, update, or delete your data at any time. Your information belongs to you.

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Transparent notification system

If there are any changes or issues with your data, we notify you right away. No hidden surprises — everything is transparent.

Privacy FAQs

No, never. Your mobile number is not shared with any advertising company or third party. Information is only shared with mobile banking services as needed for payment processing.

After account closure, transaction records are retained for up to 5 years as required by law. All other personal data will be deleted upon your request — just email our support team.

Yes, but only to improve security and service quality. Gaming activity data is retained to detect fraud and personalize your experience based on your preferences. This data is never sold.

Disabling non-essential cookies will not cause any issues. However, disabling cookies required for login sessions and security may affect how the platform functions. You can manage cookie preferences selectively through your browser settings.

Email support@jilived.net with "Data Access Request" in the subject line. After verifying your identity, we will send you a full summary of all data we hold about you within 30 days.

Join a secure platform today

Play with peace of mind knowing your data is secure. Millions of Bangladeshis trust jilived every day — get started now.

18+ | Your Data Is Secure | jilived.net

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